All prepaid sales are final.

No lead credits after 10 days from purchased lead date. Within that time period, you may request credit if any of the following conditions occur:

• Bogus Lead. The prospect intentionally gave incorrect information (for example, John Doe, 123-456-7890, none@hotmail.com and the like) or is a child.
• Duplicate Lead. The lead request is a duplicate submitted by the same borrower (or by immediate family members) with respect to the same event.
• Wrong State. The function being inquired is not located in any of the states that you checked in your list of states.
• There is no way to contact the borrower because the event request contains incorrect phone number(s) and e-mail address(es).
• The prospect claimed never to have filled in the event request form on our web site (sometimes spouses fill out our loan request form -- please ask prospects if someone in their household could have filled it out).